🌱Return & Refund Policy

Understood 👍
Here is your cleaned, legally safe Refund & Return Policy with the “Quality Concern” section completely removed, while keeping damaged, wrong, expired/spoiled protection intact.

Refund & Return Policy
Effective Date: ___
Company Name:Prabhushree International
Brand:IPKA
At Prabhushree International, we take pride in offering handcrafted, bioenzyme-based cleaners and personal care products made using natural ingredients. As our products are manufactured in small batches, minor variations in color, fragrance, foaming, viscosity or texture are natural and do not indicate a defect.
We value your trust and aim to provide a fair and transparent return and refund process.

Eligibility for Return, Replacement, or Refund
A return, replacement, or refund request will be accepted only under the following conditions:
✅ Damaged or Leaking Product
If the product is received damaged, broken, or leaking due to transit or courier handling.
✅ Incorrect Product Delivered
If the product delivered does not match the item ordered with respect to size and name.
✅ Expired or Spoiled Product
If the product delivered is expired at the time of delivery or found spoiled due to transit-related issues.
📌Mandatory Proof Requirement:
For damaged, expired, or spoiled products, customers must share a clear unboxing video (continuous, without cuts) along with photos/videos of the product and outer packaging for verification.

Non-Returnable / Non-Refundable Items
Due to the nature of our products, the following are not eligible for return or refund:
❌ Opened, used, or partially used products
❌ Products damaged due to improper handling or storage after delivery
❌ Requests raised without a valid unboxing video (where applicable)
❌ Requests raised after the specified reporting timeline
❌ Products returned without prior approval
❌ Dissatisfaction due to personal preference regarding fragrance, color, texture, or consistency
❌ Change of mind after order placement
Natural variations in appearance , variation or fragrance are not considered defects.

How to Request a Return or Refund

1. Notify Us Within 24  Hours
   Contact us via email or WhatsApp within 24 hours of receiving the order.
2. Share Required Proof
• Unboxing video (mandatory)
• Clear photos/videos of the product, packaging, and invoice
3. Verification & Approval
   Our team will review the details and confirm eligibility.
4. Refund or Replacement Processing
• Replacement: Dispatched within3–5 business days after approval
• Refund: Processed within 7–10 business days to the original payment method

Pickup or return instructions will be shared after approval.
Order Cancellations

• Orders can be cancelled within 24 hours of placement, provided the order has not been shipped.
• Once shipped, cancellation is not permitted.

Contact Us for Returns & Refunds
📧Email:prabhushree.intl@gmail.com
📞Phone / WhatsApp: +91 70655 50270

Legal Disclaimer

Prabhushree International reserves the right to approve or reject any return, replacement, or refund request based on verification and compliance with this policy. This policy is subject to change without prior notice.